A feature of practice in healthcare settings for some time, collaborative communication has now crossed over into mainstream businesses. Tackling complex problems, fostering creativity and nurturing collaborative solutions is, after all, common to most businesses and not just healthcare providers. The terms cooperation, coordination, and collaboration are often used interchangeably. However, collaboration refers to a
The transfer of knowledge within an organization is often a poorly recognized issue. Most businesses will agree that it should be done, but very few have approached knowledge transfer in any systematic way. Usually an ad hoc approach involving a hastily arranged exit interview or a quickly drawn up handover checklist is the sum total
Thanksgiving is just around the corner and before we know it the Christmas holiday season will be here and while many of us are looking forward to spending time with friends and family, the anticipation is often tempered by a dread of the overflowing email in-boxes and in-trays that inevitably greet us on our return