Most companies recognize that employee engagement is good for business. It’s logical that workers who have an emotional connection to their jobs and employers will put in more effort and be more productive. In fact, there’s plenty of research out there from big names like Gallup telling us that employee engagement has a direct impact
As we look towards 2017, improving the customer experience continues to be a key business trend. And enhancing the customer experience goes beyond simply providing better customer service. All facets of a business’ operations: from corporate strategy, staff training, and knowledge management to general business processes, have an impact on the overall customer experience. So
![Employee Engagement Statistics [Infographic]](https://2quzy941t03l45duet2w9ctq-wpengine.netdna-ssl.com/wp-content/uploads/2016/08/employee-engagement-statistics-1.png)
Over the past year or so we’ve blogged about many aspects of employee engagement. The infographic below pulls together some of the employee engagement statistics that we’ve found along the way. It is clear that employee engagement has a direct impact on service, sales, quality, safety, retention, profits and total shareholder returns. The decision to