The collective knowledge of your people is perhaps your most valuable asset. And yet, a surprising number of businesses have no formalized process for transferring internal knowledge. A hastily arranged exit interview is often the only mechanism for capturing...
Want to build stronger relationships with existing and potential customers 24/7? It’s a no-brainer, right? Increasingly, businesses wanting to get ahead are looking to branded online communities to build those essential connections. But how do you get started? Here we...
Providing responsive and seamless services to customers and guests is, of course, the top priority for hotel and accommodation providers. But with such a broad range of services coupled with the mobile nature of employees who are often working unsociable hours, it can...
Thanksgiving is just around the corner and before we know it the Christmas holiday season will be here and while many of us are looking forward to spending time with friends and family, the anticipation is often tempered by a dread of the overflowing email in-boxes...
If your business is dependent on partners reselling or on selling your product, then you’ll understand what a challenge it can be to keep them engaged. You want them to be enthused about selling your product over other offerings in the marketplace and with a wide...
The company departments that are standard across most businesses have a newcomer. Marketing, HR, finance, sales and R&D have been supplemented by the new kid on the block: internal communications. More and more companies are realizing the integral place that...