A performance review is your opportunity to get meaningful feedback on your performance at work. Rather than being an uncomfortable or negative process, performance reviews that are done well help you to grow in your job and progress in your career. So, what do you...
Conflict resolution within remote teams is a difficult task for any manager. But when the dispute involves employees who are working remotely, it’s an even bigger challenge. And yet, home working is undoubtedly here to stay. The pandemic has simply fast-tracked what...
Coronavirus lockdown restrictions are gradually being eased in some places around the globe. Over the coming weeks, staff will be swapping their slippers for shoes as they head back into offices and workplaces. While this return to normality is welcome news, business...
HR is at the heart of most organizations. Whether it’s recruitment, staff retention, performance appraisal, employee metrics or overseeing payroll, professional development and employee wellness programs, there’s certainly plenty going on in HR. That's why...
Employee engagement adds value to any organization. It can make a difference to the individual employee as well as the business as a whole. Get it right and the rewards on offer are significant: increased productivity, improved customer service, reduced staff turnover...
Are you looking to take the next step in your career? Or maybe you want to raise your professional profile? Perhaps you want to position yourself as an influencer or authority in your chosen industry? Whatever the case may be, developing a strong personal brand will...
Employee turnover costs US businesses $160 billion a year. And the average cost per hire for companies is $4,129. These are sobering statistics, especially in today’s highly competitive market where every dollar of expenditure counts. Getting the interview process...
Does the prospect of the annual round of performance reviews fill you with a mix of anxiety and dread? You know it’s coming but, rather like Christmas, somehow it always seems to creep up on you and catches you unawares. You want to do a good job but with several team...
If you’re serious about employee engagement, then exit interviews are an essential part of the process. You may well be saying to yourself: Why bother? Who cares what they think, they’re leaving! And while it’s true that they’ve already made the decision to leave,...
Sometimes we all need a little something to get us going at the start of a working day. Picture a cold, wet Monday morning in the middle of winter. You’ve been staring at your computer screen for the last ten minutes, scrolling aimlessly but not actually knuckling...
Finds it difficult to delegate to team members, preferring to maintain control. Needs to work on making team members feel comfortable in voicing concerns or bringing up issues. Does not encourage or reward the ideas and solutions offered by team members....
We’ve heard a lot in recent years about the importance of the customer experience. We’re told that customers want more personalized, interactive experiences with companies. And many businesses have responded to customer demands by reviewing their operations to ensure...