There’s nothing like having a few days away from the office over the holiday season to give you a fresh perspective on things. It may be that you have come back to work, logged onto the company intranet and realized that it is looking a bit tired and dated and is in...
All businesses have forms and processes that staff members follow every day. It could be requests for information from other teams or the ordering of supplies and materials, through to staff management processes such as requests for leave, expenses claims and change...
What Information Needs To Be Included Obviously, a lot depends on the role or specific knowledge that is being transferred. However, it’s likely there will be a broad range of information in common and so it’s possible to create a standardized template that is capable...
Knowledge transfer is now a critical issue for many companies. With the baby boomer generation currently retiring in their droves, the organizational spotlight has well and truly been thrown on knowledge management. Finding effective ways to transfer the accumulated...
We’ve heard a lot in recent years about the importance of the customer experience. We’re told that customers want more personalized, interactive experiences with companies. And many businesses have responded to customer demands by reviewing their operations to ensure...