Frequently Asked Questions

Q. Do I need to download any software?
A. No, MyHub is completely cloud-based so it’s accessed via the internet on any computing device with a browser; therefore all you need is an internet connection.

 

Q. What do I need to do to get up and running?
A. Complete the registration process and your intranet site will be created for you. When you log in, you’ll be taken to the Site Builder page. View the quick start guide video and you’ll be ready to start configuring your site.

 

Q. Do you offer a free trial?
A. Yes, we offer a free 14-day trial. The trial period will allow you to access all of the great features MyHub has to offer. Full support and free site set up will also be provided during this period.

 

Q. Where are your data centres?
A. MyHub uses Amazon Web Services in Virginia, North Carolina, USA

 

Q. Is MyHub available on mobile devices?
A. Yes, your full MyHub site and all the great user features are accessible from any smartphone or tablet with a browser and internet connection.

 

Q. Which browser do you support for site administrators?
We recommend the latest versions of Google Chrome and Firefox for site administration functionality.

 

Q. Are my site and data secure?
A. Yes, each MyHub site is secure, backed up, private and you control who has access via permission rights.

 

Q. Can I use my own domain name?
A. Yes, whilst we recommend using the option provided during the registration process, you can use your own company domain if you prefer. Please contact us once you’ve setup your site and started your paid monthly subscription. Please note additional fees may apply.

 

Q. What are your privacy terms?
A. Please click here for our full Privacy Terms.

 

Q. What are your terms for using MyHub?
A. Please visit here for our full Terms of Use.

 

Q. More questions?
A. Please contact us and we’ll get back to you.

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