Frequently Asked Questions

Want to learn more about how MyHub Intranet works?
Check out our list of Frequently Asked Questions below,
or contact us for more information.

Q. Do I need to download any software?
A. No, MyHub is completely cloud-based so it’s accessed via the internet on any computing device with a browser; therefore all you need is an internet connection.

Q. What do I need to do to get up and running?
A. Complete the registration process by clicking on the Free Trial button and your intranet site will be created for you. When you log in, you’ll be taken to the Site Builder page. View the quick start guide video and you’ll be ready to start configuring your site.

Q. Why is MyHub a fraction of the cost compared with most other intranet software providers? 
A.  Low overheads. Less chiefs and more doers. Easy-to-use product so customer support tickets are few and far between. And selling only to companies who appreciate value and do not require an extensive tender or evaluation process. For a more detailed explanation as to why we’re so affordable, head to our pricing page, and scroll down.

Q. Do you offer a free trial?
A. Yes, we offer a free 14-day trial. The trial period will allow you to access all of the great features MyHub has to offer. Full support will also be provided during this period.

Q. Where are your data centres?
A. MyHub uses Amazon Web Services in Virginia, North Carolina, USA

Q. Is MyHub available on mobile devices?
A. Yes, your full MyHub site and all the great user features are accessible from any smartphone or tablet with a browser and internet connection.

Q. Which browser do you support for site administrators?
We recommend the latest versions of Google Chrome and Firefox for site administration functionality.

Q. Are my site and data secure?
A. Yes, each MyHub site is secure, backed up, private and you control who has access via permission rights.

Q. Can I use my own domain name?
A. Yes, whilst we recommend using the option provided during the registration process, you can use your own company domain if you prefer. Please contact us once you’ve setup your site and started your paid monthly subscription. Please note additional fees may apply.

Q. What are your privacy terms?
A. Please click here for our full Privacy Terms.

Q. What are your terms for using MyHub?
A. Please visit here for our full Terms of Use.

Want to Know More?

Support Resources

Visit the resources section:

Getting Started
Help Guides
Videos
Top Tips
Knowledge Base