Step 1: Free Trial and Product Demo
First Impressions Count
Either way, one of our friendly intranet design experts will reach out and request a time to connect with you.
This is not a sales call. This is a discovery call for both parties. Its aim is to define what you want to achieve, the key problems you need to solve, and to build a list of your core requirements.
During this screen-sharing session, we’ll walk you through how MyHub solves your specific problems, with examples. We’ll demonstrate the product in action.
You’ll immediately get a feel on the inner workings of our software, and how you can achieve the results you need.
Importantly, if our software is not fit for purpose, we’ll tell it to you straight, saving everyone a lot of time.
If you skip our free product demo call, you’ll go to Step 2.
Step 2: Play and Evaluate
Getting to know MyHub
Once you start your free trial, you have 14 days to experiment with the software. Simply log in and you’ll immediately enjoy unlimited access to all the features and modules. This includes instant messaging and newsfeed, document exchange, the blogging tool and more. You can invite colleagues to join the experience too.
You’ll have 24/7 access to in-app help, including Knowledge Base articles and ‘How To’ video tutorials. Best practice tips will also be emailed to you along with suggested exercises.
Meanwhile, your designated customer success manager is on standby, eager to help you, offering tips and super-helpful deep-dive training sessions.
Step 3: Onboarding
Preparing For Launch
Naturally, we think you’re going to love MyHub. So once you’ve signed up, our onboarding program begins.
Refreshingly, there’s no ambiguous handover between a sales rep and account manager (unlike most other vendors). Instead, you’ll work with the same contact person you met right at the start (if you did a product demo call). This will be one of our highly-experienced intranet design and communications practitioner who’s built oodles of intranet sites.
They’ll run your onboarding session(s) based on your needs, and grow your confidence across all the tools.
From ensuring the right modules are used to guiding you through best practices – including how to structure your site, tips for launch, and ongoing maintenance – your customer success manager will be on hand as you get ready to go live.
Step 4: Professional Design Service
Design Experts On Call
Some of our customers simply don’t have the time or the desire to design and load their own intranet pages.
No problem. We solve this with our hugely popular professional design service.
If you choose this service, we guarantee your site will be up and running five times faster than if you go it alone.
We explain the engagement process, scope out the brief, and provide a quote based on the work involved (on average, this is approximately $2,500 USD per intranet site).
From this brief, we’ll design a fully-functioning intranet in a matter of days, all set to launch on your say-so.
It’s the easiest and quickest way to get a tip-top site.
Alternatively, you may choose to build your site yourself. This is fine too, and a great way to learn the software in depth.
Either way, we’re on hand to make sure your outcomes are met.
Step 5: Going Live … And Beyond
Once your site is live, we build on your success.
New products and features will be shared with you. You’ll be invited to our Customer Webinars, and asked for your product feedback. We’ll share with you interesting case studies from other customers, and quick tips on making your intranet site terrific.
When you’re ready, we’ll do a free site audit. We’ll give you honest feedback during this review, along with suggestions for further success.
And don’t forget, you can reach out to your customer success manager at any time.
Ready to get started?