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Intranet, extranet, or portal, which is the right platform for your company? The terminology is used interchangeably, which makes it confusing, especially if technology isn’t your thing. In this post, we make the selection process simpler by unpicking what the...
Sometimes dismissed as ancient relics, company intranets have come a long way since their first appearance in 1994. Next-generation platforms have reinvented themselves. They provide state-of-the-art collaboration, communication, and knowledge management tools under...
Want to build stronger relationships with existing and potential customers 24/7? It’s a no-brainer, right? Increasingly, businesses wanting to get ahead are looking to branded online communities to build those essential connections. But how do you get started? Here we...
In today’s digitized world, customers and employees are increasingly expecting personalized user experiences. Web portal software offers a single point of access to the applications, services, information and social connections employees or customers need and now...
Nowadays the terms intranet, extranet and portal are often used interchangeably. It can, therefore, be very confusing to work our exactly what the differences are, let alone decide which option is the best for your organization. In this article, we’ll help you to...
The ways in which businesses connect with and serve clients are changing. The digital world has transformed consumers’ expectations. Immediate, all-hours and personalized interactions are now the order of the day, but is your company really geared up for this changing...
Customer experiences really matter. We’ve all received bad customer service, and we all know how it can impact negatively on perceptions of a brand or product. Improving the customer experience is all about having the right people with the right information and...
Client portals allow for a greater two-way flow of information and collaboration for organizations looking to build stronger relationships with their clients, customers or partners. Client portals can also give companies a significant competitive edge by saving money...