Want to build stronger relationships with existing and potential customers 24/7? It’s a no-brainer, right? Increasingly, businesses wanting to get ahead are looking to branded online communities to build those essential connections. But how do you get started? Here we...
In today’s digitized world, customers and employees are increasingly expecting personalized user experiences. Web portal software offers a single point of access to the applications, services, information and social connections employees or customers need and now...
Your vice president has charged you with researching ISO 9001 accreditation for the company. It’s the international standard for quality management and certification demonstrates that you are an efficient and well-run organization that takes quality seriously....
If your business is dependent on partners reselling or on selling your product, then you’ll understand what a challenge it can be to keep them engaged. You want them to be enthused about selling your product over other offerings in the marketplace and with a wide...
Nowadays the terms intranet, extranet and portal are often used interchangeably. It can, therefore, be very confusing to work our exactly what the differences are, let alone decide which option is the best for your organization. In this article, we’ll help you to...
The ways in which businesses connect with and serve clients are changing. The digital world has transformed consumers’ expectations. Immediate, all-hours and personalized interactions are now the order of the day, but is your company really geared up for this changing...
Customer experiences really matter. We’ve all received bad customer service, and we all know how it can impact negatively on perceptions of a brand or product. Improving the customer experience is all about having the right people with the right information and...
Client portals allow for a greater two-way flow of information and collaboration for organizations looking to build stronger relationships with their clients, customers or partners. Client portals can also give companies a significant competitive edge by saving money...