More and more of us are using instant messaging to communicate in our personal lives. An incredible 7.7 billion are signed up for Facebook Messenger, Skype, or WhatsApp, to name just a few. Not surprisingly, businesses also recognize the value of instant messaging -...
Fast, responsive, and relevant, instant messaging (IM) is a game-changer for many businesses. When collaboration and agile decision-making are vital, IM has much to offer companies. Once seen as the preserve of teenagers, IM has moved into the mainstream. And so, for...
My boss doesn’t communicate, this can be very frustrating. But did you also know it can also be costly both to you and the business? According to data from Gallup, only 13 percent of employees strongly agree their company’s leadership communicates effectively with the...
How To Select The Right Communications Channels Organizational communication channels are the mediums used by organizations to convey information and messages to each other. One thing for sure is there’s no shortage of communication channels to choose from. Advances...
The Cost Of Poor Organizational Communication Various studies have tried to put a dollar figure on the cost of poor organizational communication. According to SHRM, this could be as much as $62.4 billion per year. And another study reports that 56 percent of project...
Organizational communication used to be so simple. Back in the day, the whole workforce could comfortably fit in the board room for a meeting. And cross-team collaboration was easy when colleagues were just across the hall. Fast forward five years, and it's a...
Nowadays, it seems every time we log in to social media, we're presented with a motivational quote together with a beautiful image. But are these quotes inspiring or annoying? Well, judging by the number of times they are shared on social media, there must be...
What does employee engagement mean to you? Is it just another fad? Maybe you think of it as a nice-to-have initiative if you have the time and resources? Or is employee engagement, as it should be, an integral part of your business operations, leadership and...
Do internal communications help or hinder your business? There’s no doubting; internal communications have been thrust center stage in the wake of the pandemic. With most employees working from home, effective communication is more critical than ever. However,...
The human resources (HR) department is at the heart of every organization. Traditionally, its primary focus has been people and relationships. In today’s digital world, those face-to-face relationships that have been so integral to HR are changing. The Covid pandemic...
For small- to medium-sized business owners, internal control often comes second to generating sales and revenue. Responsibility for bookkeeping is usually delegated to the office manager or an admin assistant. For many businesses, this works perfectly well. However,...
Caption: Rt Hon Jacinda Ardern, Prime Minister of New Zealand, is globally-recognized for her exceptional communication skills Executive communications is a core leadership function. Done well, a leader can inspire and motivate their team, creating a genuine sense of...
It’s never an easy task delivering bad news to team members you may have worked alongside for some time. Sadly, that’s the reality currently facing many managers. The global recession that the coronavirus pandemic has unleashed is unfolding. Lockdown measures...
Whether you have a handful of employees or several hundred, managing organizational communication is a business-critical function. After all, organizational communication is what binds a business together. From employee engagement, idea-sharing and team collaboration...
Legendary basketballer Michael Jordan famously once said: Talent wins games, but teamwork and intelligence win championships. Team collaboration ideas are just as important to success in the world of business as they are in sport. According to one survey,...
Every business leader knows that good communication, both internal and external, is essential to success. However, while companies often spend big budgets on customer-facing communications, inter-office communication tools are still dominated by a 30-year-old...
Do you know what your corporate culture looks and feels like to employees and customers? Do you know whether your workplace culture is helping you to achieve business goals or is it standing in the way? The truth is most of us don’t know the answers to these...
Let’s face it, nowadays there’s an app for pretty much every business function you can think of. Whether it’s cloud computing, collaboration, communication and messaging apps, customer relationship management software or project management tools, there’s a SaaS...
Mention the phrase ‘New Year’s Resolutions’ and most of us automatically think of personal goals like getting fit, taking up a hobby or spending more time with the family. The New Year is certainly a time for reflection and new beginnings; however, it’s just as...
Many companies are realizing the value of CEO blogs as an internal communications tool. You see, engaging and interesting content shared in a CEO blog ticks a number of boxes all at once: from increased employee engagement and improved internal communications, through...
The office manager is an essential part of every office set-up. It might be George or Georgina, Julian or Julie, either way, they are the go-to person in the office for pretty much everything. From ordering stationery, booking a car park space or locating an important...
Your vice president has charged you with researching ISO 9001 accreditation for the company. It’s the international standard for quality management and certification demonstrates that you are an efficient and well-run organization that takes quality seriously....
Disengaged employees are bad for business. In fact, it’s estimated that disengaged employees are costing up to $550 billion every year in the US alone in a combination of increased rates of absenteeism and low productivity. By comparison, those companies that have...
When it comes to promoting team collaboration within the workplace, improved internal communications is often the essential first step. Staff members that feel informed, involved and that have an overview of the company’s vision and goals are better equipped to...
We, as people, are now social in a way we’ve never been before. Around two-thirds of American adults use social networks like Facebook and Twitter (an increase of ten times over the last decade, according to Pew Research), and many of us spend more time chatting over...
The business environment is becoming more competitive. It’s not only tough to stay in business, but there’s more competition at the top of your industry, not to mention, more pressure to hire and retain good employees who will help your business remain competitive. So...
The fear of missing out (FOMO) in relation to social media is a well-documented phenomenon. We all know the symptoms: that gnawing feeling that there’s something really cool happening that we’re not party to, which in turn drives us to regularly check for updates on...
Making the decision to introduce a company intranet is the easy part. What’s not so easy is finding the time to design and set up an intranet that is the perfect match to your business requirements. That’s where utilizing a supplier that provides intranet design...
For car dealerships, often with multiple branches and a whole range of different brands, the potential for business silos is a real danger. It’s not uncommon for individual dealerships to go their own way in developing different marketing processes and their own brand...
Telecommuting, or remote working, is here to stay. In fact, over the last 20 years or so the numbers of remote workers or telecommuters have been steadily increasing. Nowadays up to 37 percent of employees are working remotely. This trend has been driven by...