Knowledge Management Articles

Digital Knowledge Management (DKM) encompasses all activities involved in collecting, organizing, and sharing your organization’s knowledge—both internally and externally. It ensures valuable information—like SOPs, employee expertise, and client FAQs—is preserved, easily accessed, and purposefully distributed to the right people at the right time.

Implementing a digital knowledge platform offers key perks: improved operational efficiency, enhanced collaboration, and elevated employee satisfaction and retention. Research shows employees spend significant time searching for data—DKM platforms eliminate that friction and empower staff with immediate access to vital knowledge and training resources.

To begin your DKM journey, follow these seven actionable steps: define the knowledge types to capture, choose centralized tools, promote adoption, implement access controls, collect and curate knowledge, embed continuous updates, and review performance using KPIs. These building blocks pave the way for a lasting knowledge-sharing culture.

A knowledge transfer template offers a structured, repeatable method for capturing an employee’s vital skills, expertise, and workflows—critical when someone retires, transfers roles, or leaves the organization. Designed to reduce reliance on individual memory, such templates help safeguard institutional knowledge and ensure smoother transitions across roles and teams.

The template outlines key informational fields: the skill or task name, objectives & responsibilities, deliverables, meetings, contacts, compliance requirements, budget details, risks, and lessons learned. It facilitates various transfer methods like mentoring, shadowing, job aids, videos, or how‑to documents—tailored to different learning styles and business needs.

Effective knowledge transfer follows a clear six-step process: identify critical knowledge, collect it using the standardized checklist, share it via appropriate formats, review and update regularly, support application on the job, and preserve it as new knowledge emerges. Embedding it into intranet systems streamlines updates, centralizes access, and reinforces long-term operational resilience.

The blog introduces a straightforward six-step knowledge transfer process designed to help organizations capture, share, and retain both explicit and tacit expertise. Given the risk of valuable knowledge walking out the door—especially with retiring baby boomers—the guide emphasizes using structured templates and intranet tools to save time, reduce errors, and improve compliance.

Each step builds on the last: Identify and prioritize critical knowledge, collect and organize it via forms and templates, share through intranet forums and newsfeeds, update regularly with workflows, apply through mentoring and quizzes, and finally, create new knowledge to perpetuate the cycle. Throughout, MyHub tools are showcased—surveys, feedback modules, document hubs, approval workflows—to make each phase seamless and scalable

These practices lead to better continuity (protecting operations when staff depart), efficiency, reduced errors, and a more innovative, collaborative culture. The included knowledge transfer template makes it easy to get started and promote a more resilient, knowledge-rich workplace.

In today’s dynamic work environment, the adage “knowledge is power” holds true, but only when that knowledge is shared. The blog post emphasizes the significance of cultivating a knowledge-sharing culture within organizations, especially in the wake of challenges like the Great Resignation. By encouraging the exchange of information, ideas, and experiences among employees, companies can unlock their workforce’s full potential.

The article distinguishes between explicit knowledge—documented information like policies and manuals—and tacit knowledge, which encompasses the hands-on experience and insights employees gain through their roles. While explicit knowledge is easier to capture, tacit knowledge requires deliberate efforts to share, often through mentorship and collaborative practices.

Implementing a knowledge-sharing culture offers numerous benefits: it boosts productivity by reducing repeated mistakes, preserves institutional knowledge amid employee turnover, enhances customer experiences through informed service, and bridges gaps for remote workers by keeping them connected to organizational insights. The blog provides actionable strategies to foster such a culture, ensuring that valuable knowledge remains within the organization and is effectively utilized.

Poor knowledge management in healthcare can lead to serious consequences, including misdiagnoses, medication errors, and even malpractice lawsuits. Especially during crises like the COVID-19 pandemic, the ability to efficiently transfer both explicit and tacit knowledge becomes critical. Challenges such as fragmented communication, understaffing, and outdated systems can disrupt workflows and compromise patient safety.

To combat these issues, healthcare organizations should focus on strengthening communication channels, incorporating knowledge sharing into onboarding, and prioritizing regular team meetings. Structured communication protocols like SBAR and handoff systems, alongside clear learning pathways, ensure that information flows reliably between staff and departments. These practices not only reduce mistakes but also improve morale, retention, and service delivery.

Modern technology plays a key role in optimizing knowledge management. Intranets, cloud-based platforms, and AI-driven tools can streamline workflows and foster better collaboration. However, fragmented or incompatible systems can still be a barrier. For long-term success, healthcare providers must implement integrated, user-friendly solutions that allow real-time data access, automated alerts, and multi-directional communication across the organization.

The transfer of knowledge within an organization is often a poorly recognized issue. Most businesses will agree that it should be done, but very few have approached knowledge transfer in any systematic way. Usually an ad hoc approach involving a hastily arranged exit...