Digital Workplace
Enable remote working for staff and let technology, people and processes unite
Share. Engage. Connect
Today’s always-connected, instant-access working environment has questioned the need for office-based working. Like never before, staff are connecting and collaborating with their peers in real-time, from any location.
As more staff transition to a work-from-home scenario, digital workplace technology offers a vital agile setting for businesses. Digital workplace technology can improve productivity, creative thinking, and team collaboration.
While some organizations have already embraced a digital workplace culture, others are being forced unexpectedly into managing staff remotely. The silver lining for the latter cohort is that if done right, remote working can facilitate a smarter, faster, better operation. Businesses stand to benefit from increased employee engagement and all-round improved business performance.
What is the Digital Workplace?
One of the most accepted definitions of the digital workplace is “the alignment of technology, employees and business processes to improve operational efficiency and meet organizational goals”.
Gartner describes it as a way of enabling new, more effective ways of working; raising employee engagement and agility; and exploiting consumer-oriented styles and technologies.
It’s been dubbed as the fourth industrial revolution, the digital transformation.
New digital workplace practices are being embedded into everyday life, across every size and type of business. Artificial intelligence, automation, and machine learning technology are taking over manufacturing, service work, and many other essential business tasks. And while most companies acknowledge the benefits of digital working, many admit to lacking the technical knowledge to lead the way (source: McKinsey & Company).
Distributed Working: The New Normal
The way in which we spark ideas and get work done has changed forever. With more employers supporting the distributed workforce model – either through choice or an unexpected crisis – the practical side of completing tasks and communicating with colleagues now, more-often-than-not, takes place in a digital space. Indeed, many economists forecast the physical office will soon be a thing of the past, accelerated by the recent Covid-19 pandemic.
A distributed workforce – also known as remote workers, digital nomads, telecommuters or home office workers – work from any location, across multiple devices. They value work/life balance, flexible hours – and critically, the need to feel connected. Digital workplace technology provides this essential connection – emphasizing the importance of friction-free, easy-to-use software.
If the physical office is no longer a place we go to work, these digital touchpoints play a vital role in how employees stay motivated, informed and engaged in what they do.
The onus will be on the employer to optimize the digital workplace experience for employees. Security, fast access, as well as intuitive and compatible software are just some of the important considerations when transitioning into a digital world.
Key Benefits Of A Digital Workplace Strategy
The advantages of adopting a digital workplace strategy spread wider than most businesses originally anticipate. Here are some of the expected and unexpected benefits:
Team Collaboration
Improved levels of problem-solving, interaction and knowledge-sharing – all-round improved collaboration
Flexible Remote Working
Allows employees to work from home, supporting more flexible working
Productivity Boost
Increased efficiency and employee productivity through improved communications
Innovation
Great ideas can come from anywhere – not just the boardroom – if staff have the right channels
Change Management
Clear, reliable communications minimizes confusion and garners internal support
Improved Transparency
Improved traceability and transparency amongst teams, reducing errors
Hidden Savings
Decreased employee commuting expenses and business real estate cost
Employee Experience
Improved personal experiences through greater inclusivity and integration of tasks
Retain Talent
Lower employer turnover rates due to improved work/life balance and engagement
The Digital Workplace Framework
Deloitte has developed a four-layer framework to help govern the design of a digital workplace. This is a useful guide for those businesses looking for workplace transformation. This framework comprises of:
1) Use – for staff to collaborate, communicate and connect
2) Technology – the digital tools to enable staff to do their job
3) Control – having the right governance structure and compliance controls in place to reduce risk
4) Business drivers – measuring the outcomes and actual business value.
It explains how to leverage your investment to support a new and better way of doing business that will enhance both the employee experience and the customer experience.
Tips For Deploying A Digital Workplace
Here are some practical tips to help you blend your existing applications with new technology to create the ultimate user experience and a high-performing work environment.
1. Involve the right people to steer the project. Senior ownership is vital, but including representatives who will drive the technology is also key.
2. Ensure alignment with business strategy. Keep your big picture always in mind i.e. ‘will this new tool and process-change enable us to achieve our goals?’
3. Consider internal culture. How amenable will staff be to new technology and digital experiences? Develop an internal communications program to explain the benefits of digital technology and how vital it is in today’s workplace. And most of all, make it easy for staff to do their job.
4. Deliver business value. Avoid falling for the ‘shiny new thing’. Stay true to the original outcomes your business needs.
5. Research technologies. A good case study, a free trial, a call with a current user – these are all helpful ways to shortlist new technologies. There are multiple service providers playing in a very dynamic, competitive digital market.
6. Consider risk, compliance and legal consequences. There are important regulations surrounding data management and security that must be adhered.
Digital Workplace: Future Trends
What are the anticipated trends at play when today’s graduates become tomorrow’s C-suite, artificial intelligence is mainstream, and the traditional office is no more?
Here’s our view of the future and the role of the digital workplace:
Cloud-based Solutions
Effective, cloud services with unlimited access will be essential to support remote working
No Standing Still
Technology will continue to evolve, either organically or intentionally. Status quo is not an option
All-On Automation
Traditional ways of working will continue to be disrupted; automated processes will increase
Tech Choice Matters
Technology stack choices will become more important when attracting staff and tech compatibility
Staff Expectations
Young workers have a huge appetite for social tools and tech, increasing pressure for employers to invest
Customer Self-Service
Customers will want to search and solve their own questions independently, without speaking with an agent
Overwhelming Options
Choice-explosion of SaaS products could be overwhelming; apps may fail to work together
Employee Experience
Employers will try harder to motivate, engage, inspire and involve staff to retain talent
Tech Maze
Employees become ‘trapped in the tech maze’ with many apps overlapping and staff feeling bamboozled
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The Digital Workplace is a work in progress, an ongoing journey, with only 14% of companies believing they are at a ‘mature phase’.
Source: Digital Workplace Group
Digital Workplace Software
Core to the successful adoption of a digital attitude is finding ways to support staff as they navigate through the tech maze of the modern digital workplace, along with adjusting to working from home. While there are countless business apps and platforms suited to their specific areas of business, a central hub – or gateway if you like – where staff can access everything they need to complete their job is vital.
MyHub intranet software provides that central digital space for staff to communicate, share and source company information, regardless of their location. Our cloud-hosted, single access point makes life easier for staff, helping them do their job better.
From instant messaging to the seamless integration of business applications, workflow automation to access-controlled content libraries, MyHub brings together all this into a beautifully-sleek, easy-to-navigate digital workplace. All accessible with a single sign-on.
Digital Workplace Tools: The MyHub Difference
Considered the central hub of your digital workplace solution, MyHub is fully scalable, designed to support your company’s growth. And fully customizable, to meet your exact needs.
Designed with the non-technical buyer in mind, MyHub requires no coding skills or IT experience. It is simple to set-up – and fun to use!
Using simple drag-and-drop functionality, you can create a professional digital workspace in minutes! Being cloud-hosted also means you’re future-proofing your investment: you get to benefit from our latest new features and enhancements as soon as they’re released.
Let our technology unleash a smarter and super-efficient digital workplace solution that your staff will love.
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Managers have reduced the time spent on management activities by one to three hours due to system integration and collaboration tools
Useful Digital Workplace Resources
20 Tips To Improve Communi-
cations In The Workplace
Effective workplace communication remains one of the most important—and most challenging—aspects of organizational success. While technology continues to offer new tools, the human element, such as active listening and face-to-face meetings, still plays a crucial role. The article begins by highlighting how businesses can benefit from a communication audit to understand what channels are currently used and where improvements can be made.
The post dives into 20 practical tips that cover every angle of internal communication—from using mobile-friendly intranet software to establishing regular one-on-one meetings. It also emphasizes the importance of two-way communication, where employee feedback is valued and encouraged. Organizations are encouraged to develop a communications strategy, train managers in essential communication skills, and design office layouts that promote collaboration.
Throughout the article, real-world case studies from companies like Kenect Recruitment and Idaho State Lottery demonstrate how implementing the right tools and strategies can drastically improve communication across all levels of the business. Whether you’re leading a remote team or trying to break down silos between departments, these tips provide a comprehensive roadmap for turning communication challenges into opportunities for growth.
10 Powerful Leadership Tips to Keep Your Skills Sharp
Are leaders born or made? While some individuals naturally embody leadership traits like courage, empathy, and decisiveness, leadership is also a skill that can—and should—be continuously developed. Even the most experienced leaders must evolve in order to stay effective in today’s dynamic work environments. This blog post begins by outlining five core leadership competencies: honesty and integrity, effective communication, leading by example, decisiveness with flexibility, and empowering through delegation.
Building on this foundation, the post presents ten actionable tips to help leaders of all levels grow. From finding a mentor and enhancing project management abilities to prioritizing employee engagement and encouraging team-wide contributions, these strategies promote personal and organizational success. Leaders are also encouraged to seek feedback, stay visible, and not shy away from asking for help—reminders that even strong leadership can be humble and collaborative.
The article concludes with a strong call to action: to embrace leadership as a continuous journey. It highlights how tools like MyHub’s intranet platform can support leadership efforts by enhancing communication, collaboration, and engagement. Ultimately, staying sharp as a leader is less about perfection and more about consistent, intentional growth.
Cultural Audits: How To Assess Your Workplace Culture
Workplace culture plays a crucial role in shaping employee engagement, organizational behavior, and long-term business success. Yet many leaders struggle to define or evaluate their company’s culture in a structured way. This blog post introduces the concept of cultural audits—systematic evaluations that help identify whether a company’s culture aligns with its values and strategic goals.
The article breaks down the audit process into three stages: assessment, analysis, and recommendations. It outlines practical tools like focus groups, staff surveys, and document reviews, which help uncover both visible and hidden aspects of company culture. It also provides sample audit questions to guide internal reviews and elicit honest feedback from employees and stakeholders.
By conducting regular cultural audits, organizations gain actionable insights that can drive positive change. Whether performed internally or with the help of external consultants, cultural audits offer a clear roadmap to building a healthier, more inclusive, and performance-driven workplace. The post concludes with a call to action encouraging businesses to embrace cultural audits as part of their ongoing development strategy.
Exit Interview Forms: How To Obtain Actionable Information
Exit interviews are often overlooked, but they’re a critical tool for understanding why employees leave and how your company can improve. When conducted with care and consistency, they offer unique insights into company culture, communication gaps, management issues, and more. Because exiting employees tend to be more candid, their feedback can uncover hidden problems that affect engagement and retention.
The key to unlocking this value is structure. Using a standardized exit interview form keeps conversations focused and productive while ensuring data is comparable across interviews. The blog outlines the ideal form structure, tips for gathering honest feedback, and sample questions that cover everything from relationships with managers to reasons for leaving. Offering anonymous or third-party-led interviews can also help employees open up.
But collecting data is just the beginning. The real power lies in analyzing trends and taking action. The article stresses the importance of reviewing and sharing feedback with leadership and the broader team to close the loop. When employees see that feedback leads to change, trust and engagement grow—creating a workplace where fewer people want to leave in the first place.
Hospitality Intranets: Keeping Open The Lines Of Communication
Internal communication in the hospitality industry is notoriously difficult. With shift-based schedules, high staff turnover, and minimal overlap between employees, it’s easy for crucial information to fall through the cracks. This blog post outlines how a hospitality intranet helps resolve these issues by centralizing updates, schedules, and company documents in one accessible platform.
Key benefits include enhanced access to real-time announcements, easier management of compliance documents, and flexible staff training. With tools like digital rosters, online forms, and training modules, hospitality teams can stay aligned no matter their hours. This supports better teamwork, fewer misunderstandings, and more streamlined operations.
Ultimately, a well-implemented hospitality intranet empowers staff with the tools they need to perform their roles effectively. It also reduces the admin burden on managers and boosts customer satisfaction by ensuring every team member is informed and prepared — whether it’s a live music night or a last-minute shift change.
The Essential Ingredient For Fast Food Franchise Intranets
Managing a fast food franchise network requires more than great food — it demands clear communication, brand consistency, and efficient processes across every location. From Nebraska to New Delhi, customers expect the same experience. A modern franchise intranet helps make that possible by centralizing tools, information, and updates in one easy-to-access platform.
Franchise intranets empower head offices to oversee operations at scale without micromanaging. Policies, training resources, and compliance documents are all stored in a secure hub, ensuring every staff member is aligned. Built-in tools like read-tracking, onboarding modules, and digital workflows further enhance visibility and standardization.
The intranet also fosters engagement across your network with features like news feeds, recognition programs, and shared spaces for collaboration. It’s not just a communication tool — it’s the foundation for scalable growth, stronger franchisee relationships, and better customer experiences across your entire brand.