My boss doesn’t communicate, and this can be very frustrating for employees. But did you also know it can be costly both to you and the business? Ineffective communication from leadership not only hampers workplace morale but can significantly reduce overall productivity and business success.
According to data from Gallup, only 13 percent of employees strongly agree that their company’s leadership communicates effectively across the organization.
Moreover, a comprehensive study by the Economist Intelligence Unit reveals that poor communication impacts organizations in significant ways:
- 44 percent said it caused delays or failures in completing projects
- 31 percent believed it contributed to low morale among employees
- 25 percent reported missed performance goals
- 18 percent cited lost sales and revenue opportunities
It’s clear that poor communication from the boss can severely affect your performance and your ability to get the job done effectively. What starts as frustration can quickly escalate into unhappiness and employee dissatisfaction, affecting workplace culture.
So, what can you do when your manager is the weak link in communication? Pointing out your boss’s failings is definitely a delicate matter and requires a diplomatic, tactful approach to avoid conflict while improving the situation.
Fortunately, it is possible to turn things around. Below we highlight ten smart steps you can take for better communication with your manager and improve team work and workplace collaboration.
Six Key Reasons Why Bosses Must Communicate Effectively
Gallup has identified six fundamental reasons why managers need to communicate regularly and clearly with their direct reports. While most bosses may not excel in all areas, understanding these core purposes can help you identify where your manager might need improvement.
- To define, inspire, and align: Effective communication conveys the company’s purpose, mission, vision, and strategies to the team.
- To inform: Transactional communication keeps everyone updated on projects, team changes, and organizational developments.
- To teach: Communication that aims to improve employees’ knowledge and skills through guidance and training.
- To drive action: Requests for information, task assignments, or any action that employees need to take.
- To make decisions: Sharing decisions made or collaborating on problem-solving is essential for transparency and team alignment.
- To collaborate: Communication that fosters teamwork, idea exchange, and joint execution of responsibilities.
Common Causes Behind the Communication Breakdown With Your Boss
At the end of the day, bosses are human too, and a variety of factors can affect their communication style. Identifying these root causes is key to finding the best approach to bridge the communication gap effectively. Which of these challenges fits your manager? Often, your boss may show a combination of these traits.
- My boss is new: New managers often feel uncertain or lack confidence, which can lead to poor communication habits and inconsistent messaging.
- My boss is an introvert: Some managers excel in technical skills but have limited interpersonal communication abilities due to a more reserved or introverted personality.
- My boss is a waffler: If conversations with your manager are long yet unclear, you may be dealing with a boss who struggles to deliver clear, concise messages, causing confusion.
- My boss is too busy: This is one of the most common issues — your manager might have good intentions but simply lacks the time to prioritize effective communication regularly.
- My boss causes information overload: Bombarding employees with lengthy emails full of links and attachments can overwhelm. Remember, good communication is about clarity and direction, not just dumping data. This often becomes a major barrier to communication.
10 Smart Steps to Improve Communication With Your Boss
No matter the root cause of the disconnect, you don’t have to suffer in silence. Here are ten actionable steps you can take to enhance communication with your manager and build a more effective working relationship.
1. Ask Questions
Asking questions is the most powerful tool you have when dealing with a boss who struggles to communicate. It helps you gain clarity and the additional details you need to complete tasks successfully.
Next time you receive a brief or assignment, don’t hesitate to ask clarifying questions to ensure you fully understand what’s required. Questioning also gently signals to your boss that their communication may have gaps.
2. Practice Active Listening
Communication is a two-way street. You must do your part by actively listening. This means paying close attention, maintaining eye contact, and offering affirmative conversational cues like “OK” or “sure thing.”
Being a silent or unresponsive listener can kill any productive conversation, so it’s vital to engage fully and show your boss you’re involved.
3. Reframe and Repeat
Another effective technique is to reframe and repeat what your boss has communicated. For example, say, “So, my understanding of the task is…” or “What I understand you want me to do is this…”
This allows you to confirm that you and your boss are aligned and also serves as a polite way to highlight areas where more detailed communication might be necessary.
4. Don’t Be Afraid to Interrupt Politely
Interrupting can feel uncomfortable, especially when speaking to your manager. However, a well-timed, polite interruption can be crucial when your boss tends to ramble or waffle.
Wait for a natural pause and say something like, “Can I stop you there for a moment to clarify a few points?” If needed, raising your hand as a friendly signal (like in school) can also help regain focus.
5. Provide Positive Feedback
Hopefully, your boss isn’t a total communication failure. When your manager communicates well, make sure to provide positive feedback to reinforce these behaviors.
For example, say, “Thanks for the brief, it was very clear and easy to understand,” or, “That update really helped me know the next steps.” Over time, reinforcing good communication can transform your boss’s style for the better.
6. Request Regular One-on-One Meetings for Better Communication
Often, the root cause of poor communication from your boss is simply a lack of time. Your manager may have too much on their plate, making it hard to give you the attention you need.
Scheduling regular one-on-one meetings creates a dedicated space for open dialogue. This approach is especially helpful if your supervisor lacks confidence or struggles to communicate clearly in group settings.
Whether weekly or bi-weekly, even a brief 15-minute session can be a game-changer. The key benefit is having your boss’s undivided attention, keeping communication top of mind for them.
To maximize these meetings, come prepared with a clear agenda. Taking the initiative to steer the discussion ensures you get the direction and information you need. Keep notes of agreed actions and share them afterward—this proactive step reduces your boss’s burden and can earn you valuable goodwill.
7. Follow Up on Instructions to Confirm Understanding
Besides taking notes during one-on-ones, it’s smart to follow up with your boss after every discussion or informal instruction. Whether your manager drops by with a request or assigns a task casually, send a quick email or instant message to confirm what was said.
This simple step helps both of you reflect on the communication and ensures you share a common understanding of expectations and next steps.
8. Discover and Adapt to Your Boss’s Communication Preferences
Every manager has their preferred way of communicating. Some may be slow to respond to emails but prefer face-to-face chats. Others favor the speed and brevity of instant messaging.
By identifying your boss’s communication preferences, you can tailor how you connect with them and increase the chances of getting timely, clear responses.
9. Broaden Your Focus to Include Other Sources
If you still struggle to get the guidance you need despite your best efforts, it may be time to broaden your communication network. Colleagues, project team members, or other stakeholders can often help fill information gaps.
However, while these additional contacts can be valuable resources, they are not a replacement for your manager’s approval or expertise. There will be times when you still need your boss’s input to move forward effectively.
10. Be Honest and Tactful About Communication Challenges
Sometimes, the most direct approach is the best: raise communication issues openly with your boss. However, how you do this is crucial to avoid causing defensiveness.
Arrange a private meeting or bring it up in a one-on-one, and use positive language like, “I sometimes find I lack clear instructions when you assign tasks, so it helps a lot when you follow up with a written brief.”
Come prepared with examples showing both good and poor communication to illustrate your point objectively. Frame it as an opportunity to improve workflow and make everyone’s job easier. Avoid blaming or labeling your boss as a poor communicator, which is unlikely to lead to a positive outcome.
My Boss Doesn’t Communicate: Practical Strategies to Help You
Having a boss who is a poor communicator can be frustrating, challenging, and stressful. However, don’t suffer in silence—this situation can also negatively affect your career development.
Use the strategies outlined here to tactfully and diplomatically improve communication with your supervisor, creating a more productive and positive working environment.
Interested in Learning More About Effective Communication?
The MyHub blog offers a wealth of further reading on communication strategies. Here are some highlights to explore:
- The Ultimate Guide to Organizational Communications is a comprehensive resource for both managers and employees. Learn about common barriers, selecting the right channels, and the costs of poor communication.
- Internal Communications Strategy: 15 Tips offers practical advice on developing effective internal communication plans, involving staff, setting objectives, and measuring success.
- Improve communication within your business with our Organizational Communication Guide. These easy-to-implement tips enhance interactions between bosses and staff.
- Inter-Office Communication Tools: What Are the Options? This post explains various communication tools like intranets, instant messaging, and video conferencing, and how to use them effectively.
MyHub’s cloud intranets are designed to be easy to set up and user-friendly. Businesses worldwide use our platforms to strengthen internal communication. With a sleek design and integrated software, all your communication tools are available under one virtual roof with single sign-on access.
Discover how it works with a free demo or a 14-day trial.